This policy explains what personal information ONmoney collects, why it is used, when it may be shared and the choices available to you.
Effective date: 21 August 2026
This Privacy Policy applies when you use the ONmoney website, contact us, submit an enquiry, interact with our communications or use a service that links to this policy.
ONmoney.co.za (Pty) Ltd is the responsible party for personal information that it determines how and why to process. A third-party product provider may act as a separate responsible party for information it receives and processes under its own privacy notice.
Depending on the service, we may collect:
We collect information directly from you, from your authorised representative, through website forms and communications, from qualifying providers and principals, and from lawful verification, fraud-prevention, credit-bureau or public sources where relevant and permitted.
We may process personal information to:
We process information where consent has been given, where processing is necessary to take steps at your request, to perform an agreement, to comply with law, or where a legitimate interest applies and does not unjustifiably interfere with your privacy. Where special personal information is processed, an additional lawful ground must apply.
We may share relevant information with qualifying banks, lenders, insurers, financial-service providers and their authorised operators so they can assess or respond to your enquiry. We may also use technology, hosting, communication, analytics, verification, fraud-prevention, credit-bureau, professional and compliance service providers.
We do not sell personal information as a standalone commodity. Each recipient must process information for an authorised purpose and under applicable law.
Where a selected product requires it and the law permits, a provider or authorised party may perform credit, identity, fraud-prevention, affordability or underwriting checks. The responsible party conducting the check must have an appropriate lawful basis and provide applicable disclosures.
We may contact you about the enquiry you submitted. Separate marketing communications are sent only where permitted. You may opt out using the unsubscribe method in a message or by contacting us. Opting out of marketing does not prevent necessary service or application communications.
We use cookies and similar technologies for essential website functions and, where permitted, preferences, measurement and marketing. More information and available controls are set out in our Cookie Policy.
Some service providers may process information outside South Africa. Where this happens, we take reasonable steps to use a permitted transfer mechanism and require appropriate protection consistent with POPIA.
We keep personal information only for as long as reasonably necessary for the purpose collected, legal or regulatory retention periods, dispute resolution, fraud prevention and legitimate operational requirements. Information is then securely deleted, destroyed or de-identified where appropriate.
We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet service is completely risk-free. Where a reportable security compromise occurs, notifications will be handled as required by POPIA.
Subject to applicable law, you may ask whether we hold your personal information, request access, correction or deletion, object to certain processing, withdraw consent where consent is the basis, or complain about our processing. Identity verification may be required before a request is completed.
You may also lodge a complaint with the Information Regulator (South Africa).
Our services are intended for adults. We do not knowingly invite children to submit financial-product enquiries without appropriate authorisation.
We may update this policy when our services or legal obligations change. The current version and effective date will appear on this page.
ONmoney.co.za (Pty) Ltd
Telephone: 087 550 6060
Email: help@onmoney.co.za
Service hours: Monday to Friday, 08:00 to 17:00.
